Store Manager

Walgreens•Portland, OR

8d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team-member selection, training and development, and modeling a distinctive customer and patient experience. The role oversees store and pharmacy operations, customer service, merchandising, inventory, financial performance, staffing, compliance, and community communications.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT Certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician license as required by state, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service provided by team members; provide reminders, training, encouragement, and action plans for improvement in retail and pharmacy.
Greet customers and clinic patients and assist them with products and services.
Model and share customer-service best practices to deliver a distinctive customer and patient experience.
Resolve customer complaints and respond to customers’ special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signs, advertising, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, liquidation, and inventory-management resources to avoid out-of-stocks and overstock.
Supervise merchandise receiving, stocking, pricing, returns, and transfers.
Ensure execution of District Manager operational feedback.
Organize the store through hiring and placement, scheduling work assignments, and delegating work.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Manage assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff know the store’s computer and technology systems and software, and contact IT support to address system problems.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data and develop plans to increase sales and control costs.
Review KPIs daily and prepare to discuss them with district management.
Review asset-protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities to grow store and pharmacy performance.
Manage inventory levels by ordering, maintaining and liquidating stock, and anticipating fast-selling items and seasonal changes.
Manage team-member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition, and supporting career progression.
Monitor and ensure timely completion of required training programs, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions.
Address and discipline team-member issues and engage Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by required deadlines.
Monitor and approve team-member compensation.
Promote teamwork and motivate team members by setting expectations, tracking results, showing enthusiasm, and sharing a vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, attend training requested by District Management and corporate, and complete Walgreens School of Operations within six months of starting the Store Manager position.
Follow performance-improvement plans provided by the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Pursue self-development by monitoring performance, setting high personal standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach, including speaking with community members and physicians in the area.
Assist the District Manager with planning and attending community events.