Store Manager

MINISO USA•Mesa, AZ

8d•$19 - $30

About The Position

The Store Manager leads all aspects of store operations and creates an exciting, vibrant experience for employees and customers. This role sets the standard for customer service, sales performance, operational efficiency, merchandising, and store presentation. The Store Manager manages labor and inventory, promotes the membership program, and develops the team while supporting business growth and profitability. The position reports to the Area/District Manager and leads the Assistant Store Manager, Shift Leads, and Sales Associates. The role requires schedule flexibility, including nights, weekends, and holidays, and travel between locations; relocation or management of additional stores may be required based on business needs.

Requirements

High school diploma or equivalent.
At least 3 years of retail management experience with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel between locations.

Nice To Haves

An Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Lead the Assistant Store Manager, Shift Leads, and Sales Associates, and consistently embody and promote Miniso’s mission and core values.
Oversee store operations and performance, ensuring outstanding customer service, merchandising standards, operational compliance, and sales results.
Promote membership-program engagement, customer sign-ups, loyalty, and retention.
Train, motivate, mentor, and provide feedback to employees to meet sales goals and develop store talent.
Recruit, hire, train, and retain employees; conduct performance evaluations and create career development paths for associates and managers.
Maintain store standards and drive profitability through sales strategies and expense management.
Manage cash-handling tasks and ensure adherence to standard operating procedures.
Maintain a clean, safe, organized store and an inviting environment, with visual displays aligned with company guidelines.
Coordinate with the Area/District Manager and Human Resources on employee performance and relations, and hold associates accountable for their responsibilities.
Operate computers and printers, manage schedules, and ensure the store remains clean and organized.
Plan strategically to strengthen store presence, increase traffic, and maximize sales performance.
Resolve issues raised by employees and customers promptly and effectively.
Travel between locations and, as business needs require, relocate or manage additional stores.