Store Manager

Circle K•West Fargo, ND

9d•Onsite

About The Position

The Store Manager leads the site’s operations and employees, ensuring excellent customer service, a clean and well-stocked store, and compliance with Company standards. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; managing customer and supplier relationships; communicating with employees and the Market Manager; and planning and organizing site operations. The Store Manager analyzes sales and expenses, manages budgets and merchandise margins, and safeguards company funds. The position works with minimal direction and may involve outdoor duties and occasional exposure to cold temperatures and noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills to do so, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, organized, adequately stocked, and maintained to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely and appropriate communications, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analyses necessary to maximize sales and net profits, as well as other duties assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and remove garbage.
Supervise and manage employees performing occasional work in walk-in coolers or freezers.