Store Manager - TIWA

The Pueblo of Sandia•Albuquerque, NM

4d•$71,406 - $82,118•Onsite

About The Position

The Store Manager plans and directs day-to-day operations at the Bien Mur Travel Center. The role develops strategies to improve customer service, increase convenience store, gasoline, and cigarette sales, and improve profitability. It has full financial accountability for profit and loss centers and involves substantial time in store operations through Management by Walking Around. The manager designs and implements operational improvements and policies, forecasts staffing needs, and works to provide a positive guest experience. The manager recruits, trains, coaches, directs, and evaluates supervisors, coordinators, team members, deli team members, and floor coordinators. Responsibilities also include merchandising, scheduling, opening and closing duties, ordering and receiving goods, Point-of-Sale training, inventory, invoicing, deposits, sales reporting, and coordination with accounting. The role coordinates cigarette promotions and pricing with manufacturer representatives, develops an annual marketing plan with the Resort Marketing Department, and works with vendors on marketing materials. The manager maintains customer transaction policies and procedures, resolves complaints, and ensures prompt, courteous service. The position requires regular attendance and a flexible schedule. Work is normally indoors and takes place on weekdays and weekends; the manager must be available to work 24/7. Physical activities include walking, standing, sitting, climbing, balancing, crouching, crawling, kneeling, stooping, reaching, lifting, pushing, and pulling.

Requirements

High school diploma, GED certification, or equivalent.
Four years of retail management experience.
Must be at least 21 years of age.
Must possess and maintain a valid, unrestricted New Mexico driver’s license.
Must obtain and maintain a New Mexico Alcohol Server's License before the hire date.
Ability to obtain and maintain other licenses or certifications as determined by management.
Must successfully pass a stringent background investigation.
Must complete pre-employment and random drug screening.
Ability to deal effectively and professionally with the general public and attend to customer needs.
Excellent written and verbal communication skills.
Ability to create an environment of teamwork.
Organizational skills to manage multiple projects and meet deadlines in a fast-paced business environment.
Ability to analyze and solve problems and maintain a flexible work schedule.
Sound administrative and business management skills.
Ability to recruit, train, and motivate team members while balancing staffing strengths with profitability and growth.
Ability to create and manage budgets.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to create and implement guest service standards and procedures.
Proficiency in Microsoft Office programs.
Knowledge of OSHA, workers’ compensation, and liability insurance requirements.
Knowledge of Tribal, federal, state, and local laws.
Strong analytical, numerical, and reasoning abilities.
Ability to perform work requiring normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.
Ability to work weekdays and weekends and be available to work 24/7.

Nice To Haves

Bachelor’s degree.

Responsibilities

Plan and direct day-to-day operations.
Maintain full financial accountability for all profit and loss centers.
Spend considerable time in operations using Management by Walking Around.
Design and implement improvement processes and operational policies.
Forecast staffing needs and develop recruiting strategies to provide optimum staffing.
Provide excellent customer service and establish a positive guest perception.
Mentor, coach, and direct team members to promote teamwork, communication, and planning.
Recruit, interview, train, and evaluate supervisors, coordinators, team members, deli team members, and floor coordinators.
Merchandise products and coordinate work schedules, opening and closing duties, ordering, receiving, Point-of-Sale training, and product merchandising.
Coordinate cigarette promotions and product information with manufacturer representatives, including buy-downs, coupons, shelf-space allocation, and price changes.
Coordinate with accounting on daily deposits, reports, cash over/short, inventory, and data-entry verification.
Process invoices and coordinate payment with the accounting department.
Develop an annual marketing plan with the Resort Marketing Department and coordinate marketing materials with vendors.
Develop and maintain policies and procedures for handling customer transactions, including shipping and handling.
Order gasoline, cigarettes, and other goods from distributors and inventory deliveries.
Ensure customer needs are met, complaints are resolved, and service is quick, efficient, and courteous.
Maintain punctual and regular attendance in accordance with the Pueblo of Sandia Attendance Policy.
Perform additional duties as requested.