Store Manager

Walgreens•Troy, MI

11d

About The Position

The Store Manager oversees the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager supervises store and pharmacy operations, including staffing, scheduling, merchandising, inventory, bookkeeping, cash controls, maintenance, and compliance with applicable laws and company policies. The position analyzes business and pharmacy performance, develops plans to increase sales and control costs, manages team member performance and career progression, and communicates with district and corporate partners. The manager also supports clinic performance where applicable, participates in training, and conducts community outreach.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy.
Greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints and special-needs requests.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee cash controls, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, pricing, signage, advertising, and promotions.
Analyze inventory trends and manage ordering, stocking, liquidation, and inventory levels to prevent out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and transfers of merchandise.
Implement District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members know how to use store technology and software, and contact IT support for system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, asset-protection, pharmacy, and clinic data; develop and implement plans to improve performance and reduce loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and managing career progression.
Ensure timely completion of required training, provide coaching, and make hiring, promotion, termination, discipline, and compensation decisions as applicable.
Address employee issues and engage Employee Relations and Human Resources when appropriate; create and follow up on performance plans.
Promote teamwork, motivate employees, communicate regularly, solicit input, and maintain open communication between management and non-management team members.
Comply with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required.
Serve as a communication liaison between the district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.