Store Manager

Ross Stores•Terrell, TX

13d•Onsite

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. It oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and reaches the sales floor promptly, and manages expenses through best practices and productivity. The Store Manager leads operating practices, reviews reports and performance, addresses variances, schedules Associates, and oversees payroll administration. The role recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and Associates; manages performance and employee relations; and ensures compliance with Company policies and applicable regulations. It controls expenditures and payroll hours, maintains a safe and secure store, and leads customer service, store presentation, merchandise processing, and loss prevention programs. The position directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates.

Requirements

Five or more years of Store management experience in a retail environment.
Maintain a high level of Customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Analyze Store reports to evaluate controllable expenses and overall Store performance; address variances from Company standards with action plans and partner with the District Manager as needed.
Ensure proper Associate scheduling and administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Accept special assignments as directed by Leadership.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
Use retention tools and training to reduce turnover, and ensure required training courses are completed in a timely manner.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and consult the District Manager as needed.
Ensure compliance with Ross personnel policies and procedures and all State, Local, and Federal regulations.
Manage expenditures within budget and control payroll hours to plan while adjusting to business trends.
Enforce Company safety policies, protect Associates and Customers, and ensure Associates understand emergency operating procedures.
Treat Customers, Associates, and leaders respectfully and model courteous, friendly, and professional conduct.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in providing efficient, friendly service throughout the store.
Model and reinforce the Company Dress Code, represent and support the Company brand, and maintain a clean, neat, easy-to-shop environment and high housekeeping standards.
Ensure recovery, sizing, markdowns, and merchandise presentation meet Company standards and guidelines.
Manage merchandise processing to the sales floor within the expected Company timeframe.
Train Associates on Loss Prevention programs and lead efforts to meet Store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program and maintain Loss Prevention awareness and customer and Associate engagement on the sales floor.
Lead preparation and execution of the annual inventory process and monitor mark-out-of-stock policy.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.