Store Manager

Ashley Furniture Industries•Cookeville, TN

About The Position

The Store Manager is responsible for the day-to-day operations of the retail store. The role oversees sales performance, handles escalated customer issues, leads and coaches sales, guest experience, and visual teams, and manages staffing, budgets, employee evaluations, documentation, reporting, and staff meetings. The Store Manager also works with the Visual Presentation Manager on product placement and communicates policy changes and other information to staff.

Requirements

High school diploma.
At least 2 years of experience working in the retail industry.
At least 4 years of supervisory experience in the retail industry.
Ability to motivate employees to achieve sales KPIs.
Ability to handle guest concerns in a timely manner.
Ability to interview and staff a retail location.

Responsibilities

Oversee sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
Handle customer-related issues escalated above the Guest Experience Manager or Lead.
Provide leadership and timely, effective communication to the sales, guest experience, and visual teams.
Coach staff members to build individual and team success in a professional manner.
Audit employee performance in preparation for performance evaluations.
Maintain budgeted administrative costs, including wages and supplies.
Ensure procedures and completed tasks are documented completely and adequately.
Complete reporting functions in a timely manner.
Maintain proper staffing levels for each job code in accordance with company budget levels.
Prepare and administer performance evaluations for assigned staff.
Coordinate and conduct daily, weekly, and monthly staff meetings.
Work with the Visual Presentation Manager regarding product placement.
Report policy changes and other information to staff members.
Perform other duties as assigned.