Store Manager

Kohl's • Rock Hill, SC

5d

About The Position

As Store Manager, you provide oversight and leadership for the entire store team and serve as the primary leader for delivering customer experience and associate engagement. You teach, coach, and develop associates to deliver excellent service, merchandising expertise, and consistent operational execution. You are accountable for overall results and success across key performance measures, with a primary goal of driving sales and profitability.

The role includes leading store sales and financial performance, managing payroll and scheduling, making personnel decisions, managing associate relations, overseeing training and development, and ensuring effective inventory, loss prevention, merchandising, replenishment, and customer service. Store managers are also responsible for maintaining an engaged and inclusive culture, strong operational standards, safety, and compliance with company policies and procedures.

The position requires the ability to perform the listed essential functions, complete company training, comply with dress code and safety standards, maintain regular attendance, and meet scheduling requirements. Reasonable accommodations may be made for individuals with disabilities, absent undue hardship.

Requirements

• Must be at least 18 years old.
• Experience supervising 20 or more associates, including responsibility for performance management and employment decisions.
• Strong verbal and written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills.
• Strong people-management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends, and holidays.
• Ability to perform basic math and reading, write legibly, and operate a computer.
• Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet company scheduling requirements.
• Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
• Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Nice To Haves

• Experience working in retail, preferably in a managerial position.
• Experience supervising 50 or more associates, including responsibility for performance management and employment decisions.
• College degree, or an equivalent combination of education and 3–4 years of experience in retail or a similar industry.

Responsibilities

• Guide profitable sales, meet store financial plans, and accomplish performance goals through strategic decisions and leadership of the store team.
• Achieve payroll plans by managing schedules, monitoring labor costs, and adapting staffing to business conditions, sales, and store traffic.
• Recruit and make hiring, pay, and termination decisions for store personnel at all levels, including store management.
• Manage associate relations and performance issues, and ensure associates follow company policies.
• Manage new-hire training on company culture, product knowledge, selling practices, and associate responsibilities; hold associates accountable to individual goals.
• Coach associates, provide development opportunities, and create succession plans.
• Ensure sound inventory management, including accurate shipping and receiving, price changes, ticketing, and required business directives.
• Prevent loss by educating associates, monitoring store activity, maintaining product protection standards, enforcing policies, and partnering with Loss Prevention.
• Ensure merchandising follows visual direction and product presentation standards; adapt merchandising decisions to store layout, adjacencies, and needs.
• Maintain appropriate sales-floor product levels by planning and directing replenishment.
• Create a compelling customer experience by modeling customer service behaviors and ensuring point-of-sale speed and customer services meet standards and expectations.
• Manage with integrity and honesty, foster teamwork, and support an engaged and inclusive culture.
• Exercise sound judgment and discernment, involving appropriate partners as needed.
• Model, enforce, and provide direction and guidance to associates.
• Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and satisfactorily resolving issues.
• Maintain strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
• Monitor and adjust resources to support customer needs and workload demands.
• Assess key performance indicators to make informed business decisions that drive store results.
• Manage talent through hiring, training, developing, and supervising.
• Accomplish multiple tasks within established timeframes.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Adhere to company safety policies and ensure the safety of associates and customers.
• Complete other responsibilities as assigned.
• Complete company training programs, comply with dress code requirements, maintain prompt and regular attendance, and meet scheduling requirements.
• Operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
• Perform the job’s physical functions, including lifting, standing, walking, and handling merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed