Store Manager

The Salvation Army USA Central Territory•Ankeny, IA

18d•Onsite

About The Position

The Store Manager leads a Salvation Army thrift store, overseeing store operations, staff management, sales performance, maintenance, customer service, banking, and record keeping. The role supports the organization’s community mission by turning donations into funding for programs serving people in need. The manager recruits, trains, supervises, and schedules staff; oversees payroll and employee relations; develops strategies to meet production and sales goals; manages donation processing, sorting, pricing, and product presentation; and maintains store safety and appearance. The position also oversees cash handling, deposits, budgets, inventory tracking, customer experience, reporting, and communication with the Regional Manager and Department Heads. Paid training on register and store procedures is provided, with ongoing coaching and support from store leadership. The role may require travel to other locations for work or training, including monthly management training.

Requirements

At least 2 years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early and late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver’s license.
Must pass a motor vehicle record search.
Regular ability to stand, use hands, handle, feel, hear, and talk; frequent walking and reaching; occasional climbing, balancing, stooping, kneeling, or crouching.
Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
Close vision, distance vision, and ability to adjust focus.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train, supervise, and develop store staff.
Manage staff scheduling and payroll processing.
Implement company policies and practices in employee relations.
Provide direct reports with personnel reviews in collaboration with the Regional Manager.
Review and approve time and attendance records using the current payroll system, and regularly check time logs in accordance with regulations and training.
Develop and implement strategies to meet production and sales goals.
Oversee donation processes, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, and ensure compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash handling procedures and daily deposits.
Work within budget parameters and manage inventory tracking for designated product lines.
Maintain open communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and provide education about the program.

Benefits

Medical, prescription drug, dental, vision, and hearing coverage
Employer-paid basic life and AD&D insurance
Employer-paid basic long-term disability coverage
Optional voluntary life, short-term disability, and enhanced long-term disability coverage
Paid vacation, sick time, and holidays
Flexible spending accounts
403(b) retirement savings plan
Employer-funded pension plan for eligible employees
Employee discount
Employee Assistance Program
Paid training on register and store procedures
Ongoing coaching and support from store leadership