Store Manager

Express•Victor, NY

7d•Onsite

About The Position

Express, part of PHOENIX Retail, LLC, is seeking a Store Manager for its Eastview Mall store. The role leads all aspects of the customer experience and store operations while identifying, developing, and leading talent. The Store Manager is responsible for consistently delivering high-quality customer experiences with a hospitality mindset and bringing Express’s brand purpose—“We Create Confidence. We Inspire Self-Expression.”—to life. Success is measured by talent quality, customer experience, productivity, and performance against key metrics. The Store Manager attracts, develops, and retains store talent; builds a team-focused environment and succession plans; and coaches associates toward professional growth and performance. The role also leads customer engagement, product and policy education, visual presentation, customer issue resolution, and loyalty and credit-card acquisition. In store operations, the manager analyzes business results, communicates and executes action plans, directs workload and merchandise flow, schedules associates, manages controllable expenses, and maintains company, safety, and loss-prevention standards. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor work visas for this position.

Requirements

Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million or more.
Proven ability to increase sales and store profitability.
Proven ability to network, recruit, interview, train, develop, and promote associates.
Ability to travel periodically as needed for meetings.
Ability to move medium to large items weighing up to 50 pounds.
Currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

Previous retail experience.
Ability to communicate effectively with customers, peers, and supervisors.
Demonstrated sales accountability.
Collaborative and respectful approach as a team member.
Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

Attract, recruit, hire, develop, and retain store associates.
Foster high store morale, teamwork, and a “one team” mentality.
Coach, teach, recognize, and manage associate performance and development; build succession plans and nurture high-performing associates.
Help associates reach their sales potential and deliver a strong customer experience.
Lead, model, teach, and coach customer engagement in line with the Customer Experience Philosophy.
Maintain expert knowledge of products, company policies, promotions, and loyalty programs, and educate the team on the customer and associate experience.
Lead product launches, window changes, visual presentation standards, and signage placement.
Resolve customer complaints by identifying their sources and taking initiative to achieve positive outcomes.
Drive loyalty and credit-card acquisition through an engaged store team.
Create a positive in-store experience through visual standards.
Manage all aspects of daily store operations and ensure associates understand goals and action plans.
Analyze the business and execute and communicate action plans that optimize results.
Direct workload and execution of store plans and strategies.
Ensure adherence to company policies and maintain the safety of associates and customers.
Direct merchandise flow, including shipment, replenishment, and omnichannel operations.
Lead consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
Create an effective schedule that places the right associate in the right place at the right time.
Manage controllable expenses and maintain loss-prevention and safety standards.