Store Manager

Royal Farms•Grandy, NC

About The Position

The Store Manager oversees the daily operations of a Royal Farms store and leads Associates in delivering an exceptional customer experience. The role supports company success by creating a positive store environment, ensuring operational excellence, and maintaining a strong focus on customer satisfaction. The Store Manager exercises independent judgment and discretion in managing staffing, financial performance, safety, and product quality, and is expected to be dependable, self-motivated, and effective in a fast-paced setting while upholding total customer focus. The Store Manager has full accountability for store operations and business results, including customer service, community engagement, team development, policy and safety compliance, merchandising, food safety and quality, financial performance, and communication with district leadership. The role supervises all store employees and may require weekends, holidays, overnights, or other non-traditional hours in support of a 24/7/365 business. The anticipated typical workweek is approximately 50 hours, with actual hours varying according to business needs and performance responsibilities. The position also requires local business travel, completion of leadership training at a designated training center in Baltimore, Maryland, or Laurel, Delaware, and wearing slip-resistant shoes while on duty.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of experience in fast food or retail management with full operational accountability, including staffing, financial performance, and overall store results.
Demonstrated strong leadership skills.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Ability to use basic business math, accounting, and computer skills, and to demonstrate analytical and decision-making abilities.
Open availability to support business needs, including possible weekends, holidays, overnights, or other non-traditional hours.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout a shift, and to perform repetitive tasks such as squatting, stooping, and crouching for extended periods.
Ability to work in a fast-paced environment while managing multiple priorities and leading a team.
Comfort using business software and store technology, including back-office tools, registers, and handheld devices.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Ability to travel locally for business needs, including meetings, training, or temporary store assignments.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

An associate’s (two-year) college degree or higher.
A current ANSI-approved Food Safety Manager Certification.

Responsibilities

Set and maintain high customer service standards, ensuring customers are greeted, acknowledged, and assisted and that team members demonstrate product knowledge and professionalism.
Lead and develop the retail team, hold associates accountable for performance and customer engagement, and build positive relationships with the local community through outreach, events, and engagement.
Oversee execution of company marketing programs, promotions, and other customer-facing initiatives.
Recruit, onboard, train, develop, and evaluate associates; exercise discretion in hiring, promotions, staffing, and advancement decisions.
Coach and direct associates and managers to achieve operational goals, team performance, and customer satisfaction.
Evaluate store operations, business indicators, and team performance; identify concerns and opportunities; and implement corrective or strategic actions.
Develop the management team through succession planning and internal promotion strategies.
Lead regular team meetings, briefings, and business reviews that encourage communication, feedback, accountability, and continuous improvement.
Recognize team members who uphold company standards and values and make decisions regarding advancement opportunities.
Ensure compliance with applicable wage and hour laws for nonexempt associates and minors, and resolve employee relations matters fairly and effectively.
Enforce company rules, policies, procedures, and systems consistently across the store.
Maintain operational standards for cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
Monitor store performance, business processes, and operational results; take action to address issues and improve profitability and efficiency.
Maintain accountability for compliance in people, safety, assets, and cash management, and address violations or concerns.
Ensure internal and external vendors are checked in according to company policy.
Lead safety, loss prevention, and operational compliance initiatives and hold team members accountable for standards.
Analyze store performance, operational metrics, and business indicators to identify trends, challenges, and opportunities.
Make informed, proactive decisions and provide clear direction to drive sales, profitability, and operational efficiency.
Communicate priorities, initiatives, and performance expectations to associates, management, and district leadership; provide actionable insights and recommendations to improve results.
Follow Royal Farms safety, security, and operational procedures; uphold the company mission, core values, and brand standards; and perform other assigned projects and duties.
Supervise all store employees.