Store Manager

Polène Paris • Houston, TX

4d • Onsite

About The Position

Polène is a French leather goods brand founded in 2016, known for artisanal craftsmanship and organic designs inspired by nature. The company is expanding internationally and is building an expert team to support its handbag and jewelry collections, produced with the support of 800 artisans at its workshops in Ubrique, Spain.

The Store Manager will lead the overall performance, team development, and daily operations of Polène’s Houston boutique in River Oaks, scheduled to open in Spring 2027. The boutique serves a high-end, international clientele. This role is responsible for driving commercial success, developing a high-performing team, and ensuring memorable, elevated customer experiences that reflect Polène’s standards and brand values.

Polène offers competitive salary plus bonus incentives, medical and other insurance benefits, retirement savings, paid time off, employee discounts, wellness and commuter benefits, growth opportunities, and a supportive, inclusive culture. Polène is an equal opportunity employer.

Requirements

• Minimum 5 years of Store Manager experience within a luxury brand.
• Strong leadership and team management skills, with the ability to unite and inspire a team.
• Demonstrated experience in business development, performance management, and operational excellence.
• Strong organizational skills and commercial acumen.
• Fluent in English.
• Proficient in Microsoft Office and Google Workspace.

Nice To Haves

• Additional language skills.

Responsibilities

• Drive sales revenue and implement action plans to achieve commercial objectives.
• Represent Polène’s excellence and champion its products and craftsmanship.
• Deliver exceptional customer experiences while maintaining the highest service standards.
• Identify market opportunities to attract new customers and strengthen client relationships.
• Lead implementation of premium CRM and clienteling best practices.
• Oversee daily boutique operations and collaborate with headquarters on strategic and operational initiatives.
• Ensure consistent implementation of brand standards, visual merchandising, and operational procedures.
• Manage stock operations in collaboration with the stock team and Procurement Officer.
• Optimize customer service processes, including repairs, warranties, returns, and exchanges.
• Monitor store performance and identify opportunities for operational improvement.
• Lead, develop, and inspire a high-performing team while fostering a positive and collaborative environment.
• Identify training needs in partnership with the Retail Excellence and Training Manager.
• Oversee recruitment, onboarding, training, and employee development.
• Optimize staffing and scheduling to support boutique performance.
• Lead daily briefings, communicate objectives, and motivate the team toward shared goals.

Benefits

• Competitive salary plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose a health plan.
• Dental and vision insurance with employer contributions.
• 401(k) plan.
• Monthly and quarterly performance bonuses.
• Paid time off, including vacation and sick time.
• Employee discount on leather goods and jewelry.
• Complimentary ClassPass membership.
• Commuter benefits for transit, pre-tax where applicable.
• Opportunities for growth within the expanding U.S. retail network.
• Supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed