Store Manager

Saatva•Cleveland, OH

5d•Onsite

About The Position

Saatva is seeking a Store Manager to lead a team of sales and customer satisfaction representatives in its customer-focused retail environment. The manager creates a pleasant workplace through team building, continually trains and develops a team of 10 or more, and leads by example in sales while helping maintain Saatva’s Five Star BBB customer satisfaction rating. The role also supports a positive company culture, monitors sales progress, sets goals and reasonable expectations, and ensures a clean, healthy work environment. The position requires strong customer service, coaching, communication, and organizational skills, as well as the ability to work a retail schedule that includes weekends and sale holidays. Compensation is $80,000–$85,000 USD. Saatva offers a comprehensive benefits package, including health coverage, retirement benefits, paid time off, and employee programs.

Requirements

At least 2 years of consumer-facing experience; luxury-product experience is preferred.
Strong customer service experience.
Superior coaching and mentoring skills.
Strong oral and written communication skills, including the ability to explain product attributes and benefits clearly and effectively.
Passion for providing a great customer experience.
Strong interpersonal skills and the ability to build rapport effortlessly.
Organized, able to prioritize and multitask, and driven to complete tasks to a high standard of quality.
Skilled in using personal computers and related software.
Ability to work a retail schedule that includes weekends and sale holidays.

Nice To Haves

Experience with luxury products.

Responsibilities

Create a pleasant and enjoyable work environment through team building.
Oversee and develop a team of 10 or more sales and customer satisfaction representatives through continual training.
Lead by example with productive sales while maintaining Saatva’s Five Star BBB customer satisfaction rating.
Maintain a positive company culture.
Monitor sales progress and set goals and reasonable expectations.
Ensure a clean, healthy work environment.