Store Manager (Nolita)

gorjana • New York, NY

11d • $75,000 - $85,000 • Onsite

About The Position

The Store Manager is responsible for the Nolita store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The role calls for a motivated, adaptable, coachable, values-oriented leader who develops talent and is passionate about the gorjana brand.

The Store Manager leads sales performance and customer clienteling, recruits and develops team members, and creates a collaborative, accountable team environment. They coach the team to deliver excellent customer service, address customer concerns professionally, and execute brand visual standards. They also oversee day-to-day operations, team scheduling, inventory management, and opening and closing duties.

This is a full-time role with open availability, including nights, weekends, and holidays. The salary range is $75,000–$85,000, which may vary based on experience, with commission and bonus opportunities.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work full-time hours with open availability, including nights, weekends, and holidays.
• Adaptability and ability to manage change.
• Organization and excellent time-management skills.
• Ability to identify and recruit talent.
• Motivation and results-driven approach.
• Coachability and receptiveness to feedback.
• Passion for the gorjana brand.

Responsibilities

• Be responsible for overall store performance and KPIs.
• Represent the brand, educate customers about its history, and maintain knowledge of its products and the industry.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Recruit, onboard, and develop internal and external talent.
• Communicate effectively, energize the team, and encourage collaboration, accountability, and trust.
• Communicate new initiatives and goals in a timely and effective manner.
• Lead by example in providing an excellent customer experience and maintaining team presentation standards.
• Lead and coach the team on return policies while prioritizing customer experience.
• Respond to customer complaints and concerns professionally and with a focus on resolution.
• Lead the execution of brand visual standards and updates.
• Execute daily store operations efficiently and on time.
• Schedule team members according to business needs and budget.
• Manage store inventory with attention to detail and in accordance with SOPs.
• Lead store opening and closing duties.

Benefits

• Employer-sponsored medical, vision, dental, and life insurance benefits for the employee and family.
• Generous employee discount and product perks program.
• Maternity and disability benefits.
• 401(k) and matching program; waiting period applies.
• Paid vacation and sick time.
• Commission and bonus opportunities.
• Opportunities to grow with the brand and develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed