Store Manager

MCM Worldwide•Paramus, NJ

About The Position

MCM is seeking a Store Manager to lead store sales, operations, customer service, and team performance. The manager is responsible for store and individual associate sales performance, working with senior management to achieve sales and margin goals, and recommending business strategies to meet targets. The role maintains company visual merchandising and presentation standards, analyzes sell-through and market trends, manages product availability, and oversees inventory accuracy and security measures to control shrinkage. The Store Manager develops and leads a high-performing team through training, coaching, motivation, accountability, goal setting, and learning and development plans. The role creates a professional, inviting selling environment with excellent customer service, hires and retains employees aligned with customer and service expectations, and maintains relationships with clients and the community. The manager also ensures compliance with operational policies and procedures and manages store costs and budgetary expenses efficiently. MCM is a luxury lifestyle goods and fashion house founded in 1976. It describes its brand as shaped by cultural influences and German heritage, with an emphasis on functional innovation, disruptive design, and a global audience. The company states that it is committed to diversity, inclusion, ethical standards, and a supportive workplace, and has zero tolerance for harassment and related misconduct. This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend it at any time. MCM Products USA Inc. is an Equal Opportunity Employer.

Requirements

Bachelor’s degree in fashion, merchandising, or business preferred.
At least five years of experience in retail management; luxury experience preferred.
Experience in specialty retail, including business development, visual merchandising, and store operations.
Ability to use retail point-of-sale systems, Word, Excel, and email.
Commercial awareness and strong business acumen.
Strong leadership qualities and the ability to coach and develop a high-performing team.

Nice To Haves

Bachelor’s degree in fashion, merchandising, or business.
Luxury retail experience.

Responsibilities

Own store sales and performance, including the sales performance of each sales associate.
Partner with senior management to maximize sales and margin goals.
Recommend business strategies to help achieve sales goals and targets.
Maintain store presentation and visual merchandising standards according to company directives, applying merchandising strategies to achieve results.
Analyze and manage sell-through; communicate with division heads about product availability and market trends to maximize productivity.
Meet shrinkage goals by enforcing security measures and maintaining accurate inventory levels.
Develop and lead a high-performing team that drives sales and store profitability through training, coaching, and motivational activities.
Demonstrate accountability and leadership in managing the shop and its employees, delegate appropriately, and provide a professional work environment.
Create a dynamic environment with high customer service standards and ensure the shop and staff are inviting, professional, and knowledgeable about products and company information.
Represent the company and brand with integrity and demonstrate strong leadership.
Maintain active relationships with clients and the community and understand market needs and changes.
Comply with operational and company policies and procedures and ensure policies are enforced.
Manage operational costs and budgetary expenses efficiently.
Hire and retain a dynamic workforce aligned with customer values and service expectations.
Manage the selling-floor environment through coaching, redirection, and goal setting, and hold the team accountable to company expectations.
Build competency plans and learning and development goals for each team member.