Store Manager

Tailored Brands•Roseville, MI

11d

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience. The Store Manager is responsible for achieving store business plans, leading staff to meet sales, service, and operational goals, and creating an engaged, inclusive environment where team members are supported and developed. The role also ensures effective staffing, execution of store programs and company initiatives, and adherence to brand standards. The Store Manager may have the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure staff are trained to company standards in sales, customer service, and operations.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans, follow up on execution, maximize sales, and drive consistent performance.
Use store reports and other factual information to identify opportunities, make recommendations, and support decisions.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to address performance opportunities and manage issues.
Ensure accurate store scheduling, adequate staffing, sales coverage, and execution of initiatives, Ship-from-Store, and operational tasks.
Ensure store staff are trained in internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs that improve sales, service, operations, efficiencies, and branding.
Create an engaged and inclusive workplace where opinions and contributions are recognized and valued.
Foster learning and development by ensuring training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model for store team members.
Build a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed of company directives.
Train the store team on customer service expectations and lead the team in delivering an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are carried out as directed.