Store Manager

EZCORP • Indianapolis, IN

11d • Onsite

About The Position

EZCORP is seeking a Store Manager for its EZPawn location in Indianapolis, Indiana. The Store Manager leads, coaches, and mentors a team of 3 to 10 or more Sales Associates, provides outstanding customer service, and builds ongoing relationships with customers. The team works with customers to negotiate mutually satisfying agreements involving pawn and sales transactions. This role offers the opportunity to grow in a retail environment and serve the local community.

The ideal candidate has an engaging personality, strong leadership and coaching skills, negotiation ability, and a commitment to excellent customer service. They are organized and detail-oriented, exercise sound judgment, manage and prioritize time effectively, and communicate and work well with others.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a management role.
• Ability to offer and describe various solutions and their benefits to customers.
• Strategic and tactical management skills.
• Ability to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Engaging personality and solid leadership, coaching, and mentoring skills.
• Strong negotiation skills and ability to create a superior customer service experience.
• Strong organization, attention to detail, judgment, time management, prioritization, communication, and interpersonal skills.

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment.
• Strong marketing and community outreach abilities.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual.

Responsibilities

• Analyze reports and profitability statements, and provide recommendations and necessary action plans.
• Recruit, select, orient, and train Team Members; monitor and appraise their job results.
• Coach and develop Team Members to help them achieve performance goals and career aspirations.
• Schedule and assign Team Members, follow up on their work, and ensure store operational requirements are met.
• Ensure pricing and timely markdowns follow guidelines.
• Secure merchandise by implementing security systems and measures.
• Market and display merchandise to meet store standards.
• Maintain a safe and clean store environment for Team Members and customers.
• Comply with all legal requirements.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Lead the team in providing customer service and negotiating pawn and sales transactions with customers.

Benefits

• Free health insurance, including no-cost medical insurance for the Team Member only when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Generous bonus potential.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Development and career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED