H&M Store Manager - Bellevue Square

H&M Group•Bellevue, WA

7d•$87,900 - $101,100

About The Position

The Store Manager is responsible for the store’s overall omni customer experience, visual and commercial standards, and performance in accordance with the store format, global guidelines, and regional strategies. The role leads the store team, builds an inclusive and collaborative culture, understands the store’s strengths and opportunities and its competitive environment, and analyzes sales performance to develop plans that improve results and profitability. The Store Manager oversees customer service, sales and budget goals, scheduling, store administration, maintenance, fashion and trend awareness, and team talent and performance management. The position also ensures that retail operations, visual presentation, stock levels, store routines, security, and legal requirements meet company standards. The posted annual base salary range is $87,900–$101,100.

Requirements

Relevant experience working in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong team coaching and development abilities.
Effective communication skills.
Analytical problem-solving ability and capability working with numbers and managing statistics.
Ability and willingness to take responsibility for others.

Responsibilities

Own the total omni customer experience and ensure visual and commercial standards align with store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure the team delivers personal service, initiates customer interactions, shares fashion knowledge, and actively sells products.
Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to the budgeted hours plan in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify commercial opportunities, maintain awareness of competitors, and manage store maintenance cost-efficiently.
Ensure administrative routines for people and store operations are completed correctly.
Stay current on fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
Maintain an understanding of the store’s local area, customers, competition, and fashion trends.
Recruit, onboard, upskill, develop, and manage the performance and talent of the store team.
Complete performance evaluations and succession planning to support business and team needs.
Collaborate with the Area team and store leadership team, including visual merchandisers; communicate professionally and keep colleagues informed, motivated, and inspired.
Plan and schedule the team, and ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality fashion presentation, commercial execution, and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure garment-cycle and fitting-room routines meet standards, using provided tools and technology.
Maintain in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to applicable guidelines and strategies.
Maintain back-of-house information and conditions, including key information, health and safety, and tidiness.