Store Manager, Boca Raton

True Classic•Boca Raton, FL

18h•Onsite

About The Position

True Classic is seeking an experienced, people-first Store Manager to lead its retail location in Boca Raton, Florida. The Store Manager owns the full store experience, leading the team, driving results, and delivering on the company’s promise to customers. This is a hands-on leadership role combining team development and floor coaching with operational expertise and accountability for store performance. The role focuses on developing a high-performing team, delivering memorable customer experiences, achieving store KPIs, maintaining operational and visual standards, and adapting business strategies to local market needs. The Store Manager partners with regional leaders on local marketing activations, events, and community outreach. All roles at True Classic are described as global and omnichannel, with accountability across product categories, regions, and sales and marketing channels.

Requirements

At least 3 years of retail management experience, ideally in a high-volume or customer-centric environment.
Proven success leading sales teams to exceed KPIs and deliver exceptional customer experiences.
Strong leadership, communication, and conflict-resolution skills.
Operational expertise in scheduling, payroll, inventory, and compliance.
Strong organization and adaptability, with confidence working in fast-paced, high-growth settings.
Passion for people, product, and elevating retail as a career path.
Ability to stand for extended periods and move throughout the sales floor.
Ability to lift up to 50 lbs and assist with restocking, merchandising, and floor resets.
Comfort using ladders or step stools as needed for store operations.

Nice To Haves

Retail management experience in a high-volume or customer-centric environment.

Responsibilities

Lead, develop, and retain a high-performing team of Sales Associates and Keyholders.
Model and reinforce the TRUE Experience by driving service, energy, and connection on the sales floor.
Provide consistent coaching, structured development plans, and clear expectations to team members.
Foster a culture of accountability, recognition, and pride in performance.
Deliver customer experiences centered on connection, product knowledge, and presentation.
Own store KPIs, including sales, conversion, UPT, and AOV, and coach the team to exceed performance goals.
Lead from the floor, build client relationships, set goals, and create daily momentum.
Maintain excellence in cash handling, inventory management, and back-of-house organization.
Maintain visual merchandising, floor presentation, and brand standards.
Manage payroll, scheduling, and controllable expenses in line with productivity targets and labor budgets.
Maintain a clean, organized, and inspiring retail environment in the front and back of house.
Adapt strategies to local market needs and use sales trends and customer feedback to improve performance and in-store execution.
Partner with regional leaders on local marketing activations, events, and community outreach.
Own and report performance metrics and propose actions for improvement and growth.