Store Manager (Store 3705)

GameStop•Uniontown, PA

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, providing outstanding service, demonstrating professional conduct and a shared passion for gaming, and maintaining the store environment to meet or exceed sales and profit goals. The role ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and builds guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying according to store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The position leads store operations and associates, supports guest service and sales initiatives, oversees staffing, training, scheduling, payroll, inventory, loss prevention, merchandising, and financial procedures, and completes required administrative and operational duties. The Store Manager must work 40 hours per week, with flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime. The role involves standing and moving throughout the store for up to 12 hours per day and handling merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing, welcoming personality and strong people skills; provide genuine, individualized assistance to guests.
Clear verbal and written communication and listening skills in spoken and written English, in person and by phone.
Ability to work independently and lead a team, completing assigned tasks in a timely manner.
Meet leadership performance expectations, including attendance, personal appearance, safety, and maintaining a respectful workplace.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics, including addition, subtraction, multiplication, division, and currency handling, and alphabetizing skills.
Ability to complete paperwork properly, follow written, oral, or diagram instructions, and convey instructions to others.
Ability to perform financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and flexibly work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively, adapt to stressful situations without affecting guest interactions, solve problems, and use creativity.
Reliability, trustworthiness, sound judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions at military-base stores, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Manage and lead store operations in a multiunit capacity, guiding the team to meet or exceed sales, profit, and shrink goals.
Model best-in-class guest service by greeting guests, responding to questions and concerns, assisting with gaming needs, sharing promotions, recommending products, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual presentation, operational elements, sales initiatives, and guest relationships that encourage repeat business.
Process purchases and returns accurately through the Point-of-Sale (POS) system, including handling change, merchandise, and receipts.
Respond to guest questions and comments in person and by phone, using GameStop’s prescribed phone greeting.
Promote guest benefits such as title reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing shifts; train them on policies, inventory control, loss prevention, scam awareness, safety, financial protocol, and ethical responsibilities.
Communicate with store associates and the District Manager to ensure store initiatives are implemented as planned.
Set guest-service expectations, supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers, and provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Schedule associates according to guidelines, account for required breaks and meals, maintain appropriate staffing levels, and oversee payroll approvals, paid-time-off entries, time edits, and payment for all hours worked.
Keep all store areas, including restrooms, neat, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts at the home store and other stores in the district or region; stock and restock merchandise and maintain organized, alphabetized sales-floor displays.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate visual inspection of associates’ packages or belongings at closing or shift end.
Complete administrative and operational duties needed to achieve store goals; accurately count, balance, and reconcile daily transactions in the POS system.
Complete daily closeout paperwork and deposit slips accurately, maintain sufficient cash and change, and make bank deposits daily or according to established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct merchandise counts, and communicate discrepancies to the District Manager.
Process defective merchandise, recalls, and stock pulls promptly and accurately, with boxes properly labeled and packing lists included.
Monitor associate and guest safety, address hazards immediately, and report injuries according to company guidelines.
Maintain neat, organized store records and files and keep manuals up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.