Store Manager

Circle K Stores•Galveston, TX

5d•Onsite

About The Position

The Store Manager leads and manages store operations, employees, customer service, site standards, safety, communications, and financial performance. The role includes recruiting, hiring, training, scheduling, and supporting employees; maintaining a clean, stocked, organized site; addressing customer concerns; and ensuring merchandise, reports, files, and employment notices meet Company standards. The Store Manager analyzes sales and expenses, manages budgets and forecasts, safeguards funds, and takes appropriate action to maximize sales and net profits. The position is primarily indoors but requires outdoor work to clean parking lots and gas pumps and take out garbage. The manager may be exposed to occasional cold temperature extremes when overseeing work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader. The job description may change as business needs require.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
Ability to supervise and manage the functions described for Customer Service Representative and Assistant Site Manager roles.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work indoors and outdoors and tolerate occasional cold temperature extremes and noise.

Responsibilities

Recruit, hire, train, and support positive, enthusiastic employees to deliver excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive communications in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.