Store Manager

Circle K•Sheridan, WY

About The Position

The Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, and supports employees; ensures the site is clean, stocked, organized, and maintained to Company standards; and promotes professional relationships with customers, suppliers, and the neighboring community. The role also oversees safety practices, employee performance appraisals, required reporting and records, merchandise presentation and pricing, and financial controls and analysis to maximize sales and net profits. The position works primarily indoors but includes outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The Store Manager works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor, and leader. Duties may change as required by business necessity.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analysis of reports, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.

Responsibilities

Recruit, hire, train, and support positive, enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image with employees and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
Train employees to meet Company standards for customer service, site image, and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure all employees receive appropriate communications in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.