Store Manager

Kohl's•Quincy, MA

21h

About The Position

The Store Manager provides oversight and leadership for the entire store team and is the primary leader for customer experience and associate engagement. The role teaches, coaches, and develops associates to deliver excellent service, merchandising expertise, and consistent operational execution. The Store Manager is accountable for overall store results and key performance measures, with a primary goal of driving sales and profitability. The position oversees store financial performance, scheduling and payroll, personnel decisions, associate relations, hiring and training, talent development, inventory management, loss prevention, merchandising, replenishment, and customer service. It also ensures operational standards, company policies, safety practices, and business directives are followed. The role requires the ability to perform physical tasks, including lifting, standing, walking, and handling merchandise.

Requirements

Must be 18 years of age or older.
Experience supervising 20 or more associates, including responsibility for performance management and employment decisions.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills.
Strong people management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the listed job accountabilities and satisfactorily complete company training programs.
Ability to comply with dress code requirements and company health and safety standards.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 lbs. frequently and occasionally lift more than 50 lbs. with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
Experience supervising 50 or more associates, including responsibility for performance management and employment decisions.
College degree or equivalent combination of education and 3–4 years of experience in retail or a similar industry.

Responsibilities

Guide profitable sales, meet store financial plans, and accomplish performance goals through strategic decisions and leadership of the store team.
Manage store schedules and labor costs to achieve payroll plans, adapting staffing to business conditions, sales, and store traffic.
Recruit and make hiring, pay, and termination decisions for store personnel at all levels, including store management.
Manage associate relations issues, including performance management, and ensure associates follow company policies.
Manage training for new hires on Kohl’s culture, product knowledge, selling practices, and associate responsibilities; hold associates accountable to individual goals.
Coach associates, support continued development, and create succession plans.
Ensure accurate shipping and receiving, inventory management, price changes, and ticketing procedures.
Prevent loss by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Ensure merchandising standards and visual direction are followed, adapting presentation to the store layout and customer needs.
Plan and direct floor replenishment to maintain appropriate product levels on the sales floor.
Create a compelling customer experience by modeling customer service, ensuring efficient point-of-sale operations, and meeting customer service standards and expectations.
Manage with integrity and honesty, foster teamwork and an engaged, inclusive culture, and use sound judgment when making decisions.
Model, enforce, and guide associates in company expectations and customer service behaviors, including anticipating customer needs and resolving issues.
Maintain operational standards, shortage mitigation, merchandising presentation, accurate pricing, and proper signing.
Monitor and adjust resources to support customer needs and workload demands; assess KPIs and use them to make informed business decisions.
Hire, train, develop, and supervise talent; accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Adhere to company safety policies and ensure the safety of associates and customers.
Complete other responsibilities as assigned.

Benefits

Paid time off (PTO)
Vacation Buy Program
Parental leave
Medical insurance
Dental insurance
Vision insurance
Short- and long-term disability programs
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
401(k)
Flexible Spending Accounts
Associate discount programs with Kohl’s partners
Life insurance, including coverage options for family or pets
Legal assistance
Adoption assistance