Store Manager

Family Express Corporation•Schererville, IN

About The Position

The Store Manager oversees and is accountable for store operations, establishes and maintains customer relationships, and works to maximize sales and profitability through merchandise, inventory, expense control, human resource management, operating costs, and shrinkage. The role provides leadership across store operations by guiding and motivating employees to deliver safe, fast, superior service, exceed customer expectations, and support business growth. The Store Manager is expected to uphold Family Express’s mission and vision and demonstrate commitment to personal development and company goals. The role requires being on call 24 hours a day, seven days a week; maintaining a valid driver’s license, reliable transportation, a working phone, and the ability to travel daily among Family Express and other locations when necessary. The Store Manager must be at least 21 years old, have a high school diploma or equivalent, be able to obtain and maintain an Indiana alcohol manager designation, and complete required training such as ServSafe and Cravin’s To Order. The role reports to the Field Consultant and supervises store-level employees assigned to the responsible location or locations. The position requires flexibility to work all shifts and days of the week when necessary. Physical demands include standing for prolonged periods, reaching, climbing, balancing, stooping, kneeling, crouching, talking, hearing, tasting, and smelling, as well as occasionally lifting or moving up to 50 pounds. The work environment may involve extreme temperatures for intervals of at least 30 minutes and exposure to cleaning solvents.

Requirements

Must be able to be on call 24 hours per day, seven days per week.
Must have a valid driver’s license.
Must be at least 21 years of age.
Must have a high school diploma or equivalent.
Must have reliable transportation.
Must be able to travel daily among Family Express locations or other locations when necessary.
Ability to obtain and maintain an Indiana alcohol manager designation.
Completion of required training, such as ServSafe and Cravin’s To Order.
Situational awareness.
Strong customer-centric orientation.
Time management, multitasking, productivity, and a sense of urgency.
Excellent interpersonal skills and highly effective communication skills at all levels.
High-performance team building and ability to be a strong team player.
Ability to enhance team members’ performance.
Commitment to company mission and values.
Basic mathematical and computer proficiency.
Ability to deal constructively with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.
Microsoft Office experience.

Responsibilities

Meet and exceed Family Express culture expectations, including building relationships, promoting the Living Brand, and advocating for the product brand.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using approved company procedures.
Conduct and ensure completion of competitive fuel price surveys as required.
Review, verify, and complete store payroll accurately, including proper allocations and scheduled vacations.
Operate and maintain approved store equipment effectively.
Execute marketing, merchandising, and promotional objectives.
Apply, enforce, and oversee early engagement, counseling, and disciplinary actions for store associates according to company policy and procedure.
Maintain store safety, maintenance, cleanliness, and image standards through reviews, safety audits, and use of daily and weekly shift-duty lists.
Monitor the applicant tracking system daily and respond to applications promptly.
Hire and retain qualified store associates to achieve positive programmatic hiring numbers for store cost centers and the company.
Lead, motivate, inspire, train, and coach employees.
Ensure store security and safety for customers and employees and promptly report incidents.
Ensure the store achieves budget objectives and acceptable profitability for sales, shrink, waste, cash over/short, expenses, and labor management.
Prepare store schedules at least two months in advance and ensure shifts are covered to meet business needs.
Verify and review proper labor-budget utilization.
Complete scheduled performance reviews.
Maintain active Cravin’s To Order training and ServSafe certifications at food-service locations.
Complete safety committee assignments when applicable.
Maintain a working phone at all times.
Ensure appropriate store coverage during vacations and ensure all shifts are filled.
Complete Living Brand University courses.
Perform other duties as assigned.