Store Manager

PLS • Tucson, AZ

8d • Onsite

About The Position

PLS is a retail provider of financial services, with more than 200 financial service centers across 12 states. Store Managers provide leadership to ensure their store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. They motivate and train team members and develop qualified employees to fill open positions.

Requirements

• At least two years of management experience in industries such as hospitality, financial services, retail, or restaurants.
• Ability, willingness, and comfort engaging with customers.
• Ability to develop positive relationships with customers and colleagues.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative leadership expertise.
• Professional appearance and demeanor.
• Honesty and integrity.
• English fluency is required.
• Able to stand for extended periods.
• Able to lift up to 15 pounds with little assistance.
• Able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Able to manage several projects at once and handle frequent interruptions to meet customer needs and requests.

Nice To Haves

• English/Spanish bilingual ability.

Responsibilities

• Maintain exemplary customer service and build relationships that encourage customers to return.
• Establish a strong customer service culture.
• Implement strategies to meet store goals and objectives.
• Recruit, develop, and motivate store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Analyze financial statements and trends to increase and maximize sales.
• Supervise team activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Coach and develop team members according to career development plans set by the District Manager.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints.
• Control labor hours, cash, and store audits.
• Review Operations Bulletins, news communications, and training materials to ensure the team understands current policies, procedures, and changes.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• 401(k) for eligible team members.
• Vacation for eligible team members.
• Opportunities for advancement.
• Ongoing training.
• Bonus-eligible position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed