Store Manager

Walgreens•Springfield, MO

9d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection, training and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, daily planning, business performance, inventory, staffing, and compliance. The Store Manager also serves as a communication link between the store, district, and corporate teams and conducts community outreach.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

Monitor and analyze customer service; provide coaching, training, encouragement, and improvement plans.
Greet customers and clinic patients, assist with products and services, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, cash handling, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and oversee merchandising sets, resets, displays, promotional space, signage, pricing, and seasonal activities.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to manage availability and prevent outs or overstock.
Ensure execution of District Manager operational feedback and organize staffing, work assignments, and delegated responsibilities.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Manage the assigned location in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand computer and technology systems and software, and contact IT support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as assigned.
Assign daily operational tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs daily for discussion with district management.
Analyze asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support clinic results.
Identify sales opportunities and manage inventory levels in anticipation of demand and seasonal changes.
Manage team member performance, goals, responsibilities, feedback, recognition, career progression, hiring, promotion, termination, discipline, and performance plans.
Monitor completion of required training, including pharmacy training, and coach team members.
Address employee issues and engage Employee Relations and Human Resources as appropriate; monitor and approve team member compensation.
Promote teamwork, motivate team members, and communicate regularly through individual discussions and group meetings while encouraging open communication.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Pursue self-development by monitoring performance, setting standards, learning about retail, management, and pharmacy, and seeking best practices.
Act as liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.