Cricket Wireless Store Manager FT - OR 750
About The Position
Talk4Less Wireless, a Cricket Wireless authorized retailer, is seeking an ambitious, goal-oriented Store Manager to lead a retail wireless store. The manager is responsible for the store’s full operation, including opening and closing, staffing, service levels, cash, and inventory. Most working hours are spent on the sales floor greeting customers, coaching employees, and managing the business close to customers and the sales team. The role establishes and exceeds organizational and individual performance goals and provides leadership to deliver high levels of customer service within company policies. The manager oversees hiring, training, marketing, team leadership, visual merchandising, and ongoing recruitment of sales staff. They help customers with billing, equipment, service-plan upgrades, and other service inquiries; ensure associates are trained on new products and sales techniques; and represent the company at community and local marketing events. Compensation is hourly pay plus sales bonuses, with a monthly manager bonus when store goals are met. The company offers paid time off, medical coverage available with a monthly deduction, phone-service discounts, and development and growth opportunities.
Requirements
- 1–2 years of management experience in retail or another environment with a strong customer focus.
- High school diploma or GED required.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
- Working knowledge of PC Windows applications required.
Nice To Haves
- College degree preferred.
- Working knowledge of cellular or advanced wireless communication preferred.
- Bilingual in Spanish and English preferred.
Responsibilities
- Oversee the full operation of the retail store, including opening, closing, staffing, service levels, cash, and inventory.
- Adjust staffing as needed to meet business needs.
- Spend most business hours on the sales floor greeting customers, coaching employees, and running the business alongside the sales team.
- Establish and exceed organizational and individual performance goals.
- Provide leadership and complete duties that support high levels of customer service within established company policies.
- Screen, hire, and continually recruit sales staff.
- Manage retail functions including hiring, training, marketing, and team leadership.
- Ensure visual merchandising appeals to customers and follows Cricket standards.
- Motivate, encourage, coach, develop, lead, and train the sales team.
- Answer customer questions about billing processes, equipment, service-plan upgrades, and other customer-service matters.
- Ensure sales associates are trained on new products and offerings and know the sales techniques needed to sell them.
- Participate in community events, local marketing events, and public relations activities to develop a positive local company image.
- Perform additional tasks, duties, or projects as assigned.
Benefits
- Competitive paid time-off program.
- Medical coverage available with a monthly deduction.
- Phone-service discounts.
- Development and growth opportunities.
- Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
