Store Manager

Walgreens•Oak Lawn, IL

About The Position

The Store Manager oversees the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The manager supervises store and pharmacy operations, including staffing and scheduling, cash control and bookkeeping, merchandising, inventory, receiving and pricing merchandise, facilities, and compliance with applicable laws and company policies. The role analyzes business and operational performance, develops plans to increase sales and control costs, supports pharmacy and clinic performance, and manages team member hiring, development, performance, and communication. The manager also serves as a liaison among the store, district, and corporate teams and participates in community outreach.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law requirements and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, create improvement plans, assist customers and clinic patients, and resolve complaints and special requests.
Supervise store and pharmacy operations, including opening and closing, shift changes, delegation, and team member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, displays, promotional space, pricing, signage, and seasonal changes.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff can use store technology and software; contact information technology support to address system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs and develop action plans to grow sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Manage team member performance and career progression through goal-setting, observation, feedback, recognition, coaching, training oversight, and performance plans.
Make hiring, promotion, and termination decisions; address disciplinary issues and involve Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation, promote teamwork, and maintain open communication between management and non-management team members.
Complete company and on-the-job training, including Walgreens School of Operations within six months of starting the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.