Store Manager - Lakeside Shopping Center

Lush•New Orleans, LA

About The Position

The Store Manager leads a Lush retail shop and embodies the company’s values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The role oversees all aspects of the retail business, including budgets, sales targets, customer and staff experience, and operational excellence. The Store Manager recruits, trains, and develops the management team and shop staff, while continually seeking feedback and opportunities for personal growth. The manager works with the team to deliver an inclusive, distinctive customer experience, communicate Lush’s brand values, build product knowledge, and meet sales goals. They develop and execute business plans using sales metrics and reports, coach and develop staff, support diversity, equity, inclusion, and belonging, and address performance and engagement concerns thoughtfully. The role also ensures compliance with company policies, manages stock and inventory, implements merchandising plans, and schedules staffing, breaks, and meals within budget. The role is based at Lakeside Shopping Center. The stated pay is $60,000 USD.

Requirements

3–5 years of experience managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Strong track record of developing retail staff careers.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems as needed.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Recruit the shop team and develop an appropriate, diverse mix of staff.
Train and develop the management team and staff on the brand, products, and service.
Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and provide informed product recommendations.
Use business metrics and reports to develop and execute plans aligned with the American business strategy, improve KPIs, and achieve short- and long-term sales goals.
Coach and develop staff through development plans, learning tools, constructive feedback, and coaching behaviors as they arise.
Prioritize DEIB training and initiatives and collaborate with the team on solutions that promote equity and belonging.
Address performance concerns and staff engagement through analysis, empathy, and action plans that consider personal circumstances.
Promote transparency and equity in interviews and promotions and support staff career development.
Ensure staff training and compliance with company standards and policies, including time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication.
Manage ordering, stock, inventory, and waste using inventory reporting tools and action plans within the allocated budget.
Create and execute merchandising plans, maintain a clean and attractive work environment, and ensure the team follows merchandising and design standards.
Schedule appropriate staffing and skill levels for peak periods, allocate and record breaks and meals, and stay within the labor budget.
Assess personal performance and seek feedback, resources, and opportunities for professional growth.