Assistant Manager - Lakeside Shopping Center

Lush Handmade Cosmetics • New Orleans, LA

2d • Onsite

About The Position

The Assistant Manager brings Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and operations. The role supports the Shop Manager across business areas as needed and as delegated by the Retailer. As second-in-command, the Assistant Manager takes on Manager duties as required to support a strong customer and staff experience, operational excellence, and sales goals.

The Assistant Manager helps deliver an inclusive customer experience, promote Lush’s brand values and products, and drive profitable sales. The role also supports team leadership, recruitment and development, shop policies and procedures, inventory, merchandising, and scheduling. The position is 40 hours weekly and requires flexibility to meet shop needs, including holidays, evenings, and weekends.

Requirements

• 1–3 years of management or supervisory experience in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical-thinking, and troubleshooting skills.
• Excellent organizational and time-management skills.
• Strong customer-service, supervisory, and sales skills.
• Knowledge of and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

• Experience with consultation-based customer-service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross-cultural collaboration and DEIB or social-justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Collaborate with the team on plans to exceed daily sales goals and provide a welcoming, inclusive customer experience that meets customers’ needs.
• Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop and community engagement.
• Build product knowledge and make informed product recommendations for customer needs.
• Understand sales metrics, budgets, and reports, and use in-store behaviors to support profitable results.
• Support the sales team on the floor by answering questions, removing obstacles, problem-solving, and motivating staff to meet sales goals.
• Develop personal skills by assessing performance, seeking feedback, and pursuing resources and opportunities for improvement; support team development through coaching and leading by example.
• Communicate needs and feedback to the team and leaders, and adapt to business needs.
• Engage and motivate the team, strengthen peer and customer relationships, and connect staff to Lush’s brand values.
• Support shop staffing by networking, recruiting, hiring, and succession planning within the market.
• Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
• Support the Manager in maintaining shop compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
• Train the inventory team on freshness standards and rotation rules, and manage ordering to ensure the right products and quantities are available within the allocated budget.
• Identify and support team development around maintaining a clean, attractive work environment and following merchandising and design standards.
• Ensure appropriate staffing and skill coverage at peak times and that breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy.
• Support the Shop Manager in business areas and perform Manager duties as needed.

Benefits

• 50% discount on Lush products.
• A fun and unconventional store atmosphere that encourages individualism and supports entrepreneurial spirit.
• Opportunity for career growth; Lush promotes from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed