Seasonal Ambassador - Lakeside Shopping Center

Lush Handmade Cosmetics•New Orleans, LA

About The Position

Seasonal Ambassadors at Lush share product and brand knowledge, provide customer consultations and product demonstrations, build strong team relationships, and contribute to sales and shop operations. They work on the shop floor to meet and exceed sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role involves learning customers’ needs, recommending products, demonstrating product benefits, and communicating Lush’s brand values. Ambassadors continue to develop product knowledge and sales skills, support team growth and belonging, and maintain a clean, organized, visually appealing shop. They also follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and contribute to store sales.
Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, recommending products, and demonstrating their benefits.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that help bring traffic into the store.
Continuously build knowledge of Lush products, ingredients, and benefits to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and collaboration around diversity, equity, inclusion, and belonging, and recognize team members’ contributions.
Be punctual, reliable, present at work, participate in teamwork, take breaks when necessary, and stay informed about company updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and adjust product displays based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.