Assistant Manager - Lakeside Shopping Center

Lush Handmade Cosmetics•New Orleans, LA

About The Position

The Assistant Manager supports the Shop Manager across business areas and, as second-in-command, takes on Manager duties as needed. The role helps deliver a strong customer and staff experience, excellent shop operations, and sales results while bringing Lush’s Leadership Practices to interactions with customers, colleagues, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The Assistant Manager helps lead sales and customer experience, communicate Lush’s brand values, develop staff, support recruitment and selection, and maintain operational standards. This includes assisting with inventory, merchandising, scheduling, time and attendance, and compliance with company policies and procedures. The position is based at Lakeside Shopping Center and is listed as 40 hours weekly.

Requirements

1–3 years managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft suite, and adaptability to other systems.
Basic human resources skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Build product knowledge and make informed product recommendations.
Understand sales metrics, budgets, and reports, and influence results through behaviors on the floor.
Support and motivate the team on the sales floor, answer questions, remove obstacles, and solve problems.
Develop personal skills by assessing performance, seeking feedback, and pursuing opportunities to improve; support team development through coaching and example.
Communicate needs and feedback to the team and leaders, adapt to business needs, and help inspire the team and build strong relationships connected to brand values.
Support staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Help train the inventory team on freshness standards and rotation rules, and manage ordering within the allocated budget.
Support a clean and attractive work environment and compliance with merchandising and design standards.
Ensure appropriate staffing and skill levels during peak times, and allocate and record breaks and meals appropriately.