Manager in Training- Lakeside Shopping Center

Lush • New Orleans, LA

1d • $23 - $23

About The Position

The Manager in Training (MIT) brings Lush’s Leadership Practices into business interactions with customers, staff, and shop operations. The MIT supports the Store Manager across business areas as needed and as delegated by the Retailer. As second-in-command, the MIT assumes Manager duties as required to support a strong customer and staff experience, shop operational excellence, and achievement of sales goals.

The role combines customer service and sales, team leadership and development, recruitment, and retail operations. The MIT helps the team deliver an inclusive customer experience, communicate Lush’s brand values, build product knowledge, and meet sales targets. They support staff growth through coaching, feedback, and development planning, and help maintain company standards for shop operations, inventory, merchandising, scheduling, and staff wellbeing.

This position is based at Lakeside Shopping Center and is listed at $22.84 USD. It is scheduled for 40 hours weekly and requires flexible availability, including holidays, evenings, and weekends.

Requirements

• 1–3 years of managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical-thinking, and troubleshooting skills.
• Excellent organization and time-management skills.
• Strong customer-service, supervisory, and sales skills.
• Knowledge of and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

• Experience with consultation-based customer-service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proficiency in Excel and Microsoft suite, and adaptability to other systems.
• Basic HR skills in hiring, scheduling, training, and performance management.
• Experience in cross-cultural collaboration and DEIB or social-justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Collaborate with the team on plans to exceed daily sales goals and provide a welcoming, inclusive customer experience.
• Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Build product knowledge and provide informed product recommendations.
• Understand sales metrics, budgets, and reports, and use on-floor behaviors to support profitable results.
• Support and motivate the team on the sales floor, answer questions, remove obstacles, problem-solve, and help staff meet sales goals.
• Pursue personal development by assessing performance, seeking feedback and resources, and improving skills and knowledge; support team growth through coaching and example.
• Communicate needs and feedback to the team and leaders, adapt to business needs, and engage staff to build strong peer and customer relationships connected to brand values.
• Support shop staffing by networking, recruiting, hiring, and succession planning within the market.
• Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
• Help ensure staff follow company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
• Support inventory-team training on freshness standards and rotation rules, and help manage ordering within the allocated budget.
• Support a clean and attractive work environment and adherence to merchandising and design standards.
• Ensure appropriate staffing and skill coverage during peak times and that breaks and meals are allocated and recorded appropriately.
• Perform Manager duties as required to support customer experience, staff experience, operational excellence, and sales goals.

Benefits

• 50% discount on products.
• Fun and unconventional retail environment that encourages individualism and entrepreneurial spirit.
• Opportunity for growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed