Seasonal Ambassador - Lakeside Shopping Center
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while fostering a fun, inclusive team environment and creating memorable customer experiences through personalized recommendations and product expertise. The role combines customer service, sales, brand education, product learning, teamwork, and operational responsibilities. Seasonal Ambassadors share Lush’s brand values, support community engagement, maintain store presentation and inventory, and follow company policies and procedures. The position is seasonal and offers 0–39 hours per week at Lakeside Shopping Center.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for addressing day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of results, and grow contributions to store sales.
- Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, and recommending products.
- Demonstrate product benefits and features and seek opportunities to make customers’ days memorable.
- Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Represent the brand through store parties and other community engagement initiatives that help attract customers.
- Continue learning about Lush products, ingredients, and benefits to provide informed recommendations.
- Use company resources to develop sales techniques and product knowledge, improve individual performance, and support team growth.
- Take ownership of professional development by assessing performance and seeking feedback and learning opportunities.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize each employee’s contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines to adjust product displays in response to sales and improve the customer experience.
- Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
