Store Manager

Circle K•Irving, TX

6d•Onsite

About The Position

The Store Manager leads store operations, directly supervises at least two full-time employees, and ensures the store delivers excellent customer service while meeting company standards for cleanliness, stocking, organization, safety, and appearance. The manager recruits, hires, trains, schedules, coaches, and evaluates employees; oversees store communications and training; builds professional relationships with suppliers and the surrounding community; and resolves customer complaints. The role includes planning and organizing store activities, maintaining files and manuals, overseeing reports and merchandise presentation, and ensuring required workplace notices are accessible. The Store Manager analyzes sales, expenses, margins, and profit-and-loss performance; forecasts budgets; safeguards and accounts for funds; and reports sales, cash, inventory, or operating discrepancies to the District Manager. The position requires at least 50 hours per week, open availability across shifts, weekends, and holidays, and work both indoors and outdoors. Approximately 95% of work is indoors, with occasional work in parking lots, at gas pumps, and in walk-in coolers or freezers.

Requirements

High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred in the posting.
Ability to supervise and train employees in using the equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
Valid driver’s license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to work alone and with minimum direction and periodic supervision.
Ability to lift or carry up to 30 pounds from ground to overhead occasionally and up to 50 pounds from ground to waist occasionally.
Ability to grasp, reach, and manipulate objects by hand throughout a shift, including eye-hand coordination; push or pull with arms using up to 20 pounds of force; reach overhead; bend and twist at the waist; stoop, kneel, squat, push, and pull; and stand or walk for an entire shift.
Ability to operate a cash register and/or computer keyboard.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and tolerate occasional noise.
Ability to climb a ladder when needed to store or retrieve materials or place or remove signs.
Ability to work in an environment where approximately 95% of work is indoors, with occasional outdoor duties.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees in accordance with company guidelines and non-discriminatory practices.
Assign and manage tasks to keep the store clean, stocked, organized, and maintained to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees according to company guidelines and business needs to support customer service and store image.
Develop positive, professional relationships with suppliers; promote excellent customer service and resolve complaints promptly and professionally.
Maintain regular and predictable onsite attendance and promote a safe, positive image in the neighboring community.
Prepare timely employee performance appraisals and provide performance feedback, including scheduled check-ins and ongoing anniversary reviews.
Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations; ensure required training is completed on time.
Ensure employees receive timely communications and hold ongoing communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to achieve objectives.
Organize and maintain store files and manuals; supervise completion of required reports accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, perform financial analysis, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform other duties as assigned.
Work at least 50 hours per week, including shifts, weekends, and holidays as needed; perform indoor work and occasional outdoor duties such as cleaning parking lots, gas pumps, and taking out garbage.