Store Manager

Circle K Stores•San Antonio, TX

10d•Onsite

About The Position

The Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized site; builds professional relationships with suppliers; resolves customer complaints; and promotes safety and a positive image in the community. The role includes evaluating performance, communicating with employees and the Market Manager, organizing site records, ensuring reports and merchandise standards are met, and analyzing sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The manager safeguards all money received and disbursed and performs other duties assigned by a supervisor. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may encounter occasional cold temperature extremes while supervising work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and functioning as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire, train, schedule, supervise, and manage employees, and assign tasks appropriately.
Ensure the site is clean, adequately stocked, organized, well kept, and consistent with Company standards.
Maintain a professional and supportive image among employees and supervisors.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare timely written performance appraisals and provide performance feedback.
Train employees to meet customer service, site-image, marketing-execution, and safety standards.
Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.