Full Time Store Manager - Eastern Shore Centre

Store•Spanish Fort, AL

About The Position

The Chief Workshop Manager (CWM) is responsible for the overall success of the Build-A-Bear Workshop. The role ensures an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to company policies, procedures, and brand standards. The manager leads the team during scheduled shifts, drives sales and team performance, oversees store operations and inventory, and develops a high-performing team in partnership with the Assistant Workshop Manager. Performance is measured against annual department objectives and corporate goals, including leadership effectiveness, sales and profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. Additional functions and requirements may be assigned by supervisors. The description does not constitute an employment contract, and Build-A-Bear reserves the right to change it or assign other tasks.

Requirements

At least 2 years of management experience with a proven, successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Ambitious, success-oriented, and motivated by achieving goals.
Thrives in a high-engagement, Guest-focused environment.
Balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and independent decision-making.
Demonstrates initiative, resilience, and adaptability.
Leads with confidence, positivity, and an energizing presence.
Maintains composure and clarity under pressure.
Unites teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders.
Ensure a Guest experience that reflects the Experience First culture.
Manage payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
Create weekly schedules and determine associates’ daily assignments with assistance from the Assistant Workshop Manager.
Direct associates’ work, including break schedules, assigned tasks, and daily priorities, while serving as a role model leader.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts and enforce and adhere to company policies, procedures, and standards.
Identify possible policy violations and communicate them immediately to the District Manager and/or Territory Manager for escalation to HR.
Coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions with assistance from the Assistant Workshop Manager.
Maintain compliance in areas including store security and cash management, product confidentiality, safety, attendance, and business conduct.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, follow safety policies and procedures, and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Build and develop a high-performing team in partnership with the Assistant Workshop Manager.