Store Manager

Walgreens•Grandville, MI

4d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through effective merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. Oversees store and pharmacy operations, customer service, financial controls, inventory, merchandising, compliance, and maintenance. Plans daily work, manages business performance and inventory, and leads team member performance, training, and development. Serves as a liaison among the store, district, and corporate teams and participates in community outreach.

Requirements

Bachelor’s degree and 3 years of retail management experience, or High School Diploma/GED and 5 years of retail management experience.
Pharmacy technician licensure as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state requirements and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician licensure as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising, including sets, resets, displays, promotional space, pricing, signage, and seasonal presentations.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and transfers.
Implement District Manager feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, company policies, and respectful workplace practices.
Ensure team members understand store technology and software and coordinate with IT support to resolve system problems.
Assign daily responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs, develop plans to grow sales and control costs, and discuss results with district management.
Review asset protection data and implement plans to reduce losses.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to review clinic performance and provide support.
Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
Set team member responsibilities, goals, and expectations; observe performance, give feedback and recognition, and support career progression.
Ensure timely completion of required training, provide coaching, and manage performance plans and follow-up.
Make hiring, promotion, and termination decisions; address discipline issues and engage Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation, promote teamwork, and communicate regularly with team members.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Attend company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification where required.
Pursue self-development in retail, management, and pharmacy.
Serve as a communication liaison between district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.