Store Manager

Walgreens•Naperville, IL

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. Models and delivers a distinctive customer and patient experience across retail and pharmacy services. Oversees store and pharmacy operations, including shift changes, task delegation, scheduling, cash controls, bookkeeping, merchandising, inventory, receiving, and maintenance. Ensures compliance with applicable laws and company policies, that team members can use required technology systems, and that operational feedback and assignments are carried out. Plans and monitors daily work and business performance. Reviews financial, sales, asset-protection, pharmacy, and clinic indicators; develops action plans to improve performance, increase sales, control costs, and reduce loss. Works with pharmacy and clinic leaders to support their operations. Leads people and performance management, including hiring, training, coaching, performance reviews, career development, compensation approvals, and employee relations. Communicates with store teams, district and corporate partners, and community members. Participates in required training and maintains any pharmacy technician registration or licensure required by state law.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months in the Store Manager position.
Comply with state requirements for pharmacy technician registration or licensure.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor customer service and develop improvement plans for retail and pharmacy teams.
Greet customers and clinic patients, assist with products and services, resolve complaints, and model customer-service best practices.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee cash controls, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, displays, promotional spaces, pricing, signage, and seasonal arrangements.
Analyze inventory trends; oversee ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and transfers.
Implement store organization through hiring, placement, work scheduling, and delegation; execute District Manager operational feedback.
Ensure store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff understand computer and technology systems and contact IT support when systems problems arise.
Assign daily responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, and develop action plans to increase sales and control costs.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team-member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing contributions.
Manage employee career progression, training completion, coaching, performance plans, hiring, promotions, terminations, discipline, and compensation approvals.
Promote teamwork and communicate regularly with team members through individual discussions and group meetings, soliciting input and keeping communication open.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Attend company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, or the applicable pharmacy assistant or pharmacist credential described in the posting.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.