Store Manager

Tailored Brands•Capitola, CA

8d•$27 - $39

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training employees to deliver an exceptional customer experience. The Store Manager creates an engaged and inclusive workplace, develops team members, and ensures store programs and initiatives are implemented in line with company direction. The role may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, customer service, and operational expectations.
Set performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
Model company values and provide active, motivating coaching and leadership.
Communicate priorities and sales-driving information to help the team maximize business opportunities.
Guide the team in identifying and implementing changes to improve productivity.
Lead store recruiting and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop sales game plans and follow up on execution to maximize sales and consistent performance.
Use store reports and other fact-based information to make decisions and present recommendations and opportunities.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager to develop and manage improvement plans.
Ensure scheduling accuracy and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement programs to improve sales, service, operations, efficiencies, and branding.
Create an engaged and inclusive environment where team members’ contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Recruit external talent and maintain a pipeline of potential candidates.
Hold regular store meetings to keep team members informed about company directives.
Train the team on customer service expectations and lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store’s visual presentation meets brand standards and marketing initiatives are executed as directed.