Store Manager, Albuquerque

sephora.com•Albuquerque, NM

8d•$82,100 - $100,550•Onsite

About The Position

The Store Manager leads the Albuquerque Sephora store, serving as a leader for the store team, clients, and community. This role oversees daily store operations in a high-volume environment, drives sales and profitability, develops and coaches a diverse team, and delivers an elevated client experience. The Store Manager recruits and onboards talent, provides performance feedback and mentorship, fosters continuous learning, resolves client concerns, and promotes loyalty and personalized service. The role also maintains store presentation and compliance with Sephora policies, procedures, and brand guidelines, while optimizing inventory and staffing resources. The position is performed on-site at 6600 Menaul NE, Albuquerque, New Mexico, and requires availability for evenings, weekends, and holidays. Physical requirements include lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Strong ability to recruit, inspire, and develop talent and foster a collaborative team atmosphere.
Exceptional communication and interpersonal skills, including the ability to build trust and clarity with teams and senior leadership, manage conflict, and facilitate complex discussions.
Experience mentoring and coaching teams, providing feedback, and fostering learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Availability to work evenings, weekends, and holidays.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Lead, coach, inspire, and empower a diverse team, supporting growth, accountability, and performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide actionable feedback and mentorship.
Promote continuous learning through coaching, open dialogue, and access to resources.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain an inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Set strategic direction, champion store culture, drive store results, and execute business plans.
Build trust and alignment with team members and senior leadership, including managing conflict and facilitating complex discussions.

Benefits

Medical, dental, and vision coverage
Company-paid disability and life insurance
401(k) with 4% company match
Flexible Spending Account (FSA) and Health Savings Account (HSA) programs
Student Debt Retirement plan with qualifying student loan payments eligible to earn the company 401(k) match
Vacation and sick paid time off and protected leave
Training, tuition reimbursement, and leadership development
30% discount on merchandise and services
Opportunities for free products or gratis and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access
Volunteer and donation matching
Potential eligibility to earn bonuses