Assistant Community Manager - Albuquerque
About The Position
The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report community finances. The role also supports resident satisfaction and retention, leasing and marketing, owner relationships, and daily community operations. In the Community Manager’s absence, the Assistant Community Manager may act as the on-site supervisor, coordinating staff and maintenance tasks and ensuring the community is operated in accordance with company policies and procedures. The position is based in an office environment, with frequent exposure to outdoor conditions and routine local travel as needed.
Requirements
- At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
- Understanding of lease terms and lease enforcement, including collections.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
- Hold licenses and/or certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on property.
- Proficiency with internet, word processing, spreadsheet, and database management programs.
- Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Nice To Haves
- Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Responsibilities
- Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
- Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
- Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
- Review and submit vendor, contractor, and service-provider invoices by reconciling work or products, obtaining Community Manager approval, coding charges, and coordinating communications with relevant parties.
- Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
- Process resident move-outs by reviewing lease terms and notices, applying applicable deposits and cancellation fees, and completing dispositions in accordance with company procedures and legal requirements.
- Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and addressing service issues.
- Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
- Assist with the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
- May assist with leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
- For California positions, review completed move-in files before submission to the Community Manager for review and approval.
- Make routine local trips for bank deposits, training classes, or other work-related needs.
Benefits
- Medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
- 401(k) with company match up to 6% of pay after 6 months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
