Assistant Community Manager - Albuquerque

Greystar Management Services•Albuquerque, NM

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of an apartment community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, handles bank deposits and account reconciliations, and uses property management software to record and report community financial activity. The position also supports resident relations, lease enforcement, collections, move-outs, evictions, vendor payments, and owner communications. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing daily work and coordinating with maintenance. The role may also assist with leasing and marketing efforts.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating community management, sales, marketing, and customer service abilities sufficient to support daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software such as Yardi or OneSite, enter transactions accurately, and complete system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, pursue delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices, reconcile charges against work or purchases, obtain Community Manager approval, code expenses, and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit or cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in accordance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May assist with leasing and marketing by greeting prospects, collecting information via Guest Cards, showing apartments and models, closing leases, collecting deposits, and helping with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.