Store Manager
About The Position
Laundry Luv is seeking a dependable, people-focused, results-driven Store Manager to lead daily operations at its modern laundromat location in Abilene, Texas. The Store Manager oversees store operations, staff development, equipment performance, customer satisfaction, and profitability, while maintaining a clean, welcoming, safe, and community-focused environment for customers and employees. This is a full-time leadership role with shifts based on store operating hours. Flexibility is required, including weekends, evenings, and peak business periods, to support store operations and team coverage. The role suits a hands-on leader who is organized, outgoing, proactive, and committed to operational excellence and customer service.
Requirements
- Prior management, leadership, or supervisory experience.
- Strong organizational, communication, and problem-solving skills.
- Ability to multitask and manage operations in a fast-paced environment.
- Comfort holding team members accountable and leading professionally.
- Strong customer service and conflict-resolution abilities.
- Basic understanding of business operations and financial performance metrics.
- Dependable, proactive, and solution-oriented mindset.
Nice To Haves
- Experience in retail management, hospitality management, laundromat operations, customer service, or service-industry operations.
- High school diploma or equivalent.
- Multi-shift or retail operations management experience.
- Team scheduling and payroll oversight experience.
- Wash-dry-fold laundry operations experience.
- Equipment maintenance coordination experience.
- Process improvement and operational systems development experience.
- KPI tracking and operational reporting experience.
- Team leadership and employee coaching experience.
Responsibilities
- Hire, train, coach, and develop Store Attendants and other team members.
- Lead by example with professionalism, accountability, and a strong work ethic.
- Conduct ongoing coaching, training sessions, and team meetings.
- Create a positive, customer-focused, high-performance work environment and reinforce company culture and core values.
- Hold team members accountable to company standards and expectations.
- Oversee daily laundromat operations, including opening and closing procedures.
- Ensure the store remains clean, safe, organized, and customer-ready.
- Monitor machine performance and coordinate equipment repairs and maintenance.
- Ensure maintenance issues are resolved promptly and efficiently.
- Manage wash-dry-fold operations, quality control, and workflow efficiency.
- Optimize store layout, signage, and operational flow to improve customer experience.
- Manage inventory, supplies, and operational resources.
- Deliver excellent customer service, handle concerns professionally, and resolve issues quickly.
- Build customer loyalty through consistency, cleanliness, and professionalism; ensure customers feel welcomed, supported, and valued.
- Collect and communicate customer feedback to leadership.
- Support store profitability through labor management and operational efficiency.
- Review store performance metrics and operational KPIs.
- Manage scheduling to optimize productivity and customer service coverage.
- Support expense control and protect store profitability.
- Assist in monitoring store P&L performance and operational goals.
Benefits
- Opportunity to make a meaningful local impact.
- Real responsibility and autonomy.
- Career advancement opportunities.
- Leadership development and training.
- Dental and vision insurance.
- Performance-based bonus opportunities.
- Competitive pay based on experience.
- Employee discounts.
- Free uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
