Store Manager (Store 4857)

GameStop•Tupelo, MS

11d

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for guests and delivering outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, keeps products easy to see and buy, builds sales by sharing product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The role leads guest service, sales, staffing, training, payroll, store presentation, inventory, loss prevention, financial controls, and administrative operations. It includes working with store associates and the District Manager to implement company initiatives, ensuring operational and safety requirements are followed, and completing store and district or regional inventory tasks as assigned. The position works 40 hours per week and requires flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime. Physical work includes standing and moving throughout the store for up to 12 hours per day, and handling merchandise weighing up to 30 pounds.

Requirements

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Strong people skills and an outgoing, welcoming personality.
Ability to provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in spoken and written English, in person and by phone.
Ability to work independently and as a team leader, completing assigned tasks in a timely manner.
Ability to meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace standards.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics skills, including addition, subtraction, multiplication, division, and currency handling, and alphabetizing skills.
Ability to complete paperwork properly, follow written, oral, or diagrammed instructions, and convey instructions to others.
Ability to execute financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and be flexible for extended hours or days, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively and adapt to stressful situations without affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, a working understanding of military ranks and related insignia, which may be acquired during onboarding.

Responsibilities

Manage and lead store operations in a multiunit capacity, and lead the team in meeting or exceeding sales, profit, and shrink goals.
Provide and model best-in-class guest service, including greeting guests, answering questions, helping with gaming needs, communicating promotions, recommending relevant products, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that encourage sales and repeat business.
Process purchases and returns accurately using the Point-of-Sale (POS) system, including handling payments, making change, bagging merchandise, and providing receipts.
Respond promptly and professionally to guest questions and comments in person or by phone, and promote GameStop reservation, trade-in, and Pro Rewards programs.
Recruit, interview, hire, assess, develop, and retain associates; ensure onboarding, job training, and compliance training are completed before associates open or close a shift alone.
Communicate regularly with store associates and the District Manager to implement store initiatives, and set and train associates to meet guest service expectations and job responsibilities.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers; schedule associates according to guidelines and account for breaks and meals.
Manage staffing levels to support guest service; approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including entering written associate feedback in Workday or the HR service management system.
Maintain a clean, organized, and properly merchandised store, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and organize merchandise on the sales floor and move product from the stock room as needed.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate inspection of associates’ packages or belongings at closing or shift end.
Complete administrative and operational duties; count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; maintain adequate cash and change; and make deposits according to established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct merchandise counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and contain packing lists.
Maintain awareness of associate and guest safety, promptly address hazards, and report injuries according to company guidelines.
Keep store records and files organized and ensure manuals are current.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working at a store on a military base.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.