Store Manager

Defense Commissary Agency • Elmendorf AFB, AK

11d

About The Position

Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary. The role may serve as a department manager for produce, meat, or grocery, and may serve as the facility Sanitation Coordinator, Safety Manager, and/or Security Manager. The Store Manager supervises department managers, analyzes management reports, uses technology to improve operational efficiency, and takes corrective action when deficiencies are identified. The position also provides guidance and training on inventory requirements and display programs, resolves employee and customer complaints, maintains appropriate stock levels, ensures pricing complies with applicable regulations, and ensures inventories are conducted accurately and on time.

Most work is performed in the store display area, which is well lighted and maintained at a comfortable temperature. Work in storage or receiving areas may involve hot or cold weather and damp or drafty conditions. The position may also involve temperature changes when accessing chill or frozen storage rooms, and risks of minor injuries such as cuts, scrapes, bruises, and slipping on wet floors.

The position is at the GS-11 grade level. Qualification may be based on specialized experience, qualifying graduate education, or a combination of experience and education. Applicants must also meet applicable time-in-grade and time-after-competitive-appointment requirements. Occasional overtime is required. PCS is authorized; recruitment and relocation incentives are not offered.

Requirements

• Must be a U.S. citizen or national.
• Males born after December 31, 1959, must be registered with or exempt from Selective Service.
• Appointment is subject to a suitability or fitness determination and an appropriate background investigation for security-clearance eligibility.
• Must meet the position’s physical requirements, including lifting, pushing, pulling, carrying, and handling commissary products weighing up to 40 pounds unassisted and occasionally more than 40 pounds with assistance; standing, stooping, kneeling, bending, and climbing for prolonged periods.
• Must sign a Mobility Agreement upon accepting a job offer.
• Direct deposit of pay is required.
• Must meet qualifications by the announcement closing date and provide a resume, and transcripts when applicable, that demonstrate the qualifications.
• At GS-11, must have one year of specialized experience equivalent to at least GS-9; or a Ph.D. or equivalent doctoral degree, three full years of progressively higher graduate education leading to such a degree, or a related LL.M. in a relevant field; or a qualifying combination of specialized experience and education.
• Specialized experience must demonstrate knowledge of retail procurement and distribution methods; retail food merchandising and store-management principles, procedures, and techniques; and developments in commercial retail food items, equipment, and practices.
• Qualifying experience may include managing a commissary, supermarket, or similar retail food store; managing a retail food department; planning, standardizing, or controlling operations across a group of retail food stores; developing, interpreting, or applying retail food store policies, procedures, or standards; or providing technical advice on merchandising and operations for grocery, meat, produce, or front-end operations.
• Education used to qualify must provide the knowledge and ability to perform the work, evidenced by on-the-job training, an internship, or a practicum in food retail management. Transcripts are required when relying on education.
• Must meet applicable time-in-grade requirements; for GS-11, this requires 52 weeks of Federal service at or equivalent to GS-9.
• Current federal civilian employees must have completed at least 90 days of federal civilian service since selection for a non-temporary appointment through a competitive examination register or direct-hire authority.
• Must demonstrate the competencies of Commissary Operations, Interpersonal Skills, and Supervisory.
• Must complete online onboarding if selected.

Responsibilities

• Act as a department manager for produce, meat, or grocery.
• Serve as the facility Sanitation Coordinator, Safety Manager, and/or Security Manager.
• Conduct periodic inspections for compliance with sanitation, safety, and security requirements.
• Plan, direct, coordinate, and control day-to-day commissary department operations.
• Analyze management reports and use technology to improve operational efficiency; initiate corrective action when deficiencies are identified.
• Supervise department managers engaged in store operations.
• Guide and train subordinates in inventory requirements and reducing shrinkage and waste.
• Guide and train subordinates in executing the display program.
• Resolve employee and customer complaints.
• Ensure item requisitions are made to maintain appropriate stock levels.
• Ensure department item pricing complies with applicable regulations.
• Ensure inventories are conducted accurately and on time.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• PCS is authorized, subject to limitations for employees who received government-funded PCS within the preceding 12 months; relocation expenses may be taxable, and eligible employees may qualify for RITA.
• Employees in overseas positions may be eligible for foreign-area allowances such as COLA and home leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree