Store Manager

Circle K • San Antonio, TX

8d • Onsite

About The Position

The Store Manager leads daily store operations, directly supervises two or more full-time employees, and is responsible for staffing, training, customer service, store standards, communications, planning, and financial performance. The role includes maintaining professional relationships with employees, suppliers, customers, and the neighboring community; ensuring a safe and positive store image; and providing regular onsite attendance.

The Store Manager schedules employees to meet business needs, develops action plans to achieve store objectives, oversees reporting and recordkeeping, and ensures merchandise is stocked, displayed, and priced correctly. The position also analyzes sales and expenses, manages budgets and merchandise margins, safeguards funds, and reports operational discrepancies to the Market Manager.

The role requires open availability and at least 50 hours per week. Work can include all shifts, weekends, and holidays. Approximately 95% of work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve temperature extremes, occasional noise, working alone, and working with minimum direction and periodic supervision.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
• Ability to supervise and train employees in the use of equipment, tools, and materials covered in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions covered in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer, or acquire the skills to do so, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions of the job and work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Ability to work a minimum of 50 hours per week.
• Ability to work all shifts, including weekends and holidays.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects by hand throughout the shift, with eye-hand coordination.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to reach overhead, bend and twist at the waist, and stoop, kneel, squat, push, and pull.
• Ability to stand and/or walk for an entire shift and work alone.
• Ability to operate a cash register and/or computer keyboard.
• Ability to climb a ladder when needed to store or retrieve materials or place or remove signs.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees.
• Recruit, hire, train, counsel, mentor, motivate, and separate employees using nondiscriminatory management practices.
• Assign and manage tasks to keep the store clean, stocked, organized, and maintained according to company standards.
• Schedule employees within company guidelines and business needs to maximize customer service and maintain the store image.
• Develop positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Promote and ensure a safe, positive public image in the neighboring community.
• Prepare timely employee performance appraisals and check-ins, including 30- and 60-day check-ins, 90-day reviews, 12-month reviews, and ongoing anniversary check-ins.
• Train employees to meet company standards for customer service, store image, marketing execution, safety, and cash awareness.
• Ensure employees complete required training on time.
• Ensure employees receive timely communications and hold periodic ongoing communication meetings with store employees and the Market Manager.
• Evaluate store needs and develop specific action plans to achieve objectives.
• Organize and maintain store files and manuals.
• Supervise completion of required and requested reports accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed, and perform other financial analysis necessary to maximize sales and net profits.
• Notify the Market Manager of sales, cash, inventory, or operating discrepancies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED