Store Manager

Extra Space Storage • Virginia Beach, VA

20d • $20 - $24

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures that facilities meet cleanliness standards, maintain financial accuracy through effective reporting and controls, and deliver operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The location described works day shifts, closes at 6 p.m., and is closed on Sundays.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness of the site, including the office, storage buildings, and surrounding areas, through ongoing maintenance such as sweeping, mopping, and grounds upkeep.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Perform administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, autos, electronics, entertainment, pets, travel, and other items.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED