Store Manager

Express•Town of Victor, NY

7d•$58,000 - $87,000•Onsite

About The Position

The Store Manager at Express is responsible for driving and guiding all aspects of the customer experience and store operations, while identifying, developing, and leading talent and teaching for the store team. The role ensures consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: “We Create Confidence. We Inspire Self-Expression.” Success is measured by talent quality, customer experience, productivity, and performance against key metrics. The Store Manager attracts, develops, and retains talent; promotes strong store morale and teamwork; coaches and manages associate performance and development; and builds succession plans. The role also leads customer engagement, product and policy education, customer issue resolution, loyalty and credit-card acquisition, and the store’s visual presentation. The position manages daily store operations, sets goals and action plans, directs workload and merchandise flow, and ensures execution of company strategies and initiatives. The Store Manager also oversees scheduling, controllable expenses, loss prevention, company policy compliance, and the safety of associates and customers. Periodic travel for meetings may be required.

Requirements

Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million or more.
Proven ability to increase sales and store profitability.
Proven ability to network, recruit, interview, train, develop, and promote associates.
Ability to travel periodically, as needed for meetings.
Ability to move medium to large items weighing up to 50 pounds.
Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

Previous retail experience.
Ability to communicate effectively with customers, peers, and supervisors.
Demonstrated sales accountability.
Collaborative and respectful approach as a team member.
Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

Attract, recruit, hire, develop, and retain store associates.
Support an environment that encourages high store morale and teamwork.
Coach, teach, recognize, and manage associate performance and development; encourage professional growth and build a succession plan for all roles.
Identify and nurture high-performing associates and develop the team to achieve sales potential and deliver a strong customer experience.
Lead, model, teach, and coach consistent customer engagement according to the Customer Experience Philosophy.
Build a culture of proactive customer engagement and educate the team on products, company policies, promotions, loyalty programs, and customer and associate experience.
Lead product launches, window changes, visual presentation standards, and signage placement.
Resolve customer complaints by identifying the source of issues and taking initiative to reach positive outcomes.
Drive loyalty and credit-card acquisition through an engaged store team, and maintain positive in-store experiences through visual standards.
Manage daily store operations, ensure associates understand goals and action plans, and develop action plans that optimize results.
Direct store workload and ensure execution of plans and strategies.
Ensure compliance with company policies and maintain the safety of store associates and customers.
Direct merchandise flow, including shipment, replenishment, and omni-channel operations.
Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operational opportunities.
Create effective schedules with the right associate in the right place at the right time.
Manage controllable expenses and ensure loss-prevention and safety standards are in place.
Travel periodically for meetings, as needed.