Store Manager

Natural Grocers•Green Bay, WI

About The Position

The Store Manager is responsible for the successful operation and profitability of the store, including training, directing, and monitoring department staff. The manager provides professional leadership, promotes high performance, treats employees and customers with respect and integrity, and ensures customer complaints and special orders are handled according to company policy. The store should be inviting and shoppable, with desired products in stock. The manager is expected to spend at least 75% of their time on the sales floor assisting customers, directing staff, and attending to departments. The role oversees store and department performance, including sales, sales per labor hour, average ticket, customer count, produce cost of goods sold, and EBITDA. The manager is responsible for staffing, scheduling, training, performance evaluations, hiring, wage increases when appropriate, and addressing performance or disciplinary issues with Human Resources. They ensure staff are cross-trained, knowledgeable about products and nutrition, accountable for tasks, and compliant with applicable food-safety requirements. The Store Manager handles store operations such as ordering, perishables rotation, markdowns, safety, opening and closing duties, store paperwork and reports, the DSR and Manager's Cash, cleanliness, and timely communication with the home office. The role also develops staff and future store leaders, supports home-office decisions, and adapts to changing work demands. The schedule is based on store needs and includes evenings and weekends; managers are typically scheduled for 45 hours per week and may need to work more to ensure proper store coverage.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food-safety training courses and/or testing and obtain certifications required by state or county law.
Ability to obtain forklift certification.
Ability to maintain current food-safety certifications through continuing education and register with the appropriate agency if applicable.
Sense of urgency in completing tasks and ability to stay focused.
Excellent customer-service skills.
Strong organization and attention to detail, with the ability to take direction and follow through.
Cashier training.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the listed physical and environmental demands of the position.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Operate the store successfully and profitably, and train, direct, and monitor department staff.
Provide professional leadership and uphold respectful, high-integrity interactions with employees, customers, vendors, and outside contacts.
Ensure customers receive World Class service, handle complaints and special orders according to company policy, and ensure the phone is answered to company standards.
Spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to all departments.
Maintain an inviting, shoppable store with desired products in stock.
Meet or exceed targets for store and department sales, sales per labor hour, average ticket, customer count, produce cost of goods sold, and EBITDA.
Order products from correct vendors to obtain discounts and maintain margins; ensure perishables are rotated and stocked and markdowns are managed according to company standards.
Train, assign, and hold personnel accountable for tasks; maintain accurate master and daily schedules and post schedules on time.
Coordinate with department managers to share and cross-train staff, complete daily tasks, and ensure staff can assist customers throughout the store.
Build staff product and nutrition knowledge and ensure customer questions are answered according to company standards.
Conduct staff performance evaluations, grant wage increases when appropriate, interview and hire, and address performance or disciplinary issues with Human Resources as appropriate.
Communicate clearly with staff, conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and manage occasional disruptions to daily business.
Proactively hire, train, and develop staff, department managers, and Assistant Store Managers for future management roles; train new store managers in store and department operations.
Monitor departments and hold department managers accountable for operational duties.
Complete daily schedules, checklists, opening and closing duties, store paperwork and reports, including the Monthly Manager's Report, DSR, and Manager's Cash.
Communicate issues to the home office, follow its communications and directions, and ensure issues are resolved.
Maintain store appearance and cleanliness and respond to department manager calls while on duty, including helping cover lunches and breaks.
Remain flexible to changing work demands and complete assigned tasks as needed.

Benefits

Birthday Bonus Pay.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave.
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
Company-paid short-term disability insurance.
Company-paid life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement savings plan (401k) with discretionary company match.
Healthcare and dependent care Flexible Spending Accounts (FSA).
Health Savings Account (HSA) with company match.